Quality and classification

The Quality Tourism™ brand

Official logo of the Qualité Tourime brand

The Qualité Tourisme™ brand is the only state mark awarded to tourism professionals for the quality of their welcome and their services. The tourism office Provence Alps Digne-les-Bains has held this national brand since 2013.

becoming Pole Tourist Office following the evolution of its scope of intervention in January 2017 (NOTRe Law), Provence Alpes Digne-les-Bains Tourist Office continues its actions with the aim of constantly improving its services.


Our quality commitment

To better welcome you, the Provence Alpes Digne-les-Bains Tourist Office is committed to :

  • Facilitate access to its information points by optimizing signage and accessibility,
  • Adapt its opening hours to tourist attendance,
  • To offer you neat and comfortable reception areas,
  • Welcome you in a courteous, warm and efficient manner,
  • Be available and attentive to your expectations,
  • Offer you personalized advice on the local tourist offer,
  • Disseminate up-to-date information,
  • Send the requested documentation within 48 hours,
  • Respond to your emails within 24 hours,
  • Promote the reception of foreign customers by having reception staff who speak two foreign languages ​​and by offering documentation translated into several languages,
  • Develop sustainable tourism by informing you about the means of public transport and the means of soft circulation,
  • Measure your satisfaction by means of questionnaires,
  • Listen to your comments and suggestions, take them into account in a process of progress,
  • Continuously improve its services.

Classification Category I

The Provence Alpes Digne-les-Bains Tourist Office is classified Category 1 :

  • The Tourist Office is accessible and welcoming
  • The opening periods and times are consistent with tourist traffic in the geographical area of ​​intervention,
  • The information is accessible to foreign customers,
  • The tourist information collected is exhaustive, qualified and updated,
  • The tourist information media are adapted, complete and up-to-date,
  • The Tourist Office listens to customers and is committed to an approach that promotes quality and progress,
  • The Tourist Office has the human resources to carry out its mission,
  • The Tourist Office provides a statistical collection,
  • The Tourist Office implements the local tourism strategy.

For more details, you can visit the website of the General Directorate of Enterprises.